I’m looking forward to hearing more about the Abu Dhabi case study straight from the officials that traveled from the Municipality at the sepcial session they are holding on Tuesday afternoon — “Managing Growth: How Online Technology Can Streamline the City Development Processes.”
Times are tough, budgets are tight, but the show must go on. Your constituents still want the services they have come to expect. So if you have been racking your brain for solutions to your local government challenges look no further. Along with a variety of topics addressed in the Educational Program conference attendees can find answers in the 2009 Solutions Track. 22 sessions will run in three Theaters in the Exhibit Hall Monday from 9:45am-5:15pm and Tuesday 9:45am-2:00pm.
A full list of the Solutions Track sessions can be found in your final program, some of the subjects covered in the solutions track include: Community Branding, Tackling Economic Challenges, Performance Measurement, Public Safety, Service Delivery, Sustainable Communities, Technology, and Workforce Issues.
Thank you to all our speakers and sponsors for contributing to this year’s program.
Conference participants are encouraged to pick up free mousepads with the web addresses to the latest information from the ICMA National Study of 311 and Customer Service Technology as well as other available resources on 311-CRM technology.
The study has two new publications available at this conference. Durham One Call examines the links between the city’s popular CRM system and how it is linking that data to its performance measurement and budgeting processes. Also new is Philly311 which looks at how the city of Philadelphia used its new 311 system to engage its citizens in recent discussions on budget reductions.
ICMA member Rick Machaud and Spencer Stern with the Government Finance Officers Association discuss how this technology can be used by other communities to improve overall customer service.